Refund Policy

Every refund on OXIDE is credited to your wallet balance as USD credits. We do not refund to your bank account, card, or any external method. Wallet credits can be spent on any skin or coaching purchase on the platform.

Skins are delivered via a Steam trade offer. If a trade cannot be completed — for example the offer is cancelled, expires, or the item becomes unavailable — the purchase is refunded to your wallet automatically. You do not need to open a ticket; the system reverses the charge once delivery is confirmed failed.

Because skins are digital items delivered through Steam, a completed trade is final and generally non-refundable once the item is in your inventory. If you believe an item was mis-described or you received the wrong item, contact us within 48 hours and we will investigate.

Coaching is a digital service. If a session is cancelled by the coach, or the coach fails to attend, the full amount is refunded to your wallet. Refunds for sessions you cancel are governed by our Cancellation Policy and the coach's stated notice window.

Unspent wallet credits from a top-up can be refunded on request, subject to fraud and anti-money-laundering checks, provided the credits have not been spent and the top-up was made within the last 14 days. Approved top-up refunds are returned to the original card where required by law.

Auto-refunds to your wallet for failed deliveries are typically instant. Refunds that require manual review are usually resolved within 3 business days. We will email you once a refund is applied.

Nothing in this policy limits your statutory rights under the consumer protection laws of England and Wales or your local jurisdiction. Where mandatory law requires a refund by another method, we comply.

To request a refund or query one, email support@oxide.market or write to New Company 1 Ltd, NEW ADDRESS 1