Payment Policy

OXIDE, operated by DEK KEY OÜ ("Company", "we", "us"), runs on a prepaid wallet. You top up your wallet balance, then spend those credits on skins in the marketplace. All amounts on OXIDE are displayed in US dollars (USD).

Wallet top-ups are made by credit or debit card — Visa and Mastercard only. We do not accept PayPal, bank transfers, cryptocurrency, or any other payment method for top-ups. Skins are always paid from your wallet balance, never charged to your card directly.

Card payments are handled by a third-party, PCI-DSS-compliant payment provider. We do not store your full card number on OXIDE servers — card details are passed directly to the provider over an encrypted connection. The provider performs fraud screening and may decline a transaction it considers high-risk.

Your card is charged at the moment you confirm a wallet top-up. The corresponding credits appear in your wallet immediately on a successful charge. Purchases made later from your wallet do not trigger a new card charge — they simply draw down your balance.

If a card payment is declined, no credits are added and you are not charged. If a top-up is authorised but the credit is not applied due to a system error, the amount is reconciled to your wallet automatically. Skin trades that fail to deliver are auto-refunded to your wallet — see our Refund Policy for detail.

Users who sell their own items on the platform accrue the proceeds (net of a 10% platform commission) as a withdrawable wallet balance. Withdrawals are requested from your wallet and paid to your verified bank card or bank account. Credits you buy via card top-up are used to purchase items and are not withdrawable as cash.

Before your first withdrawal is released we verify your identity: full legal name, a government-issued identity document (such as a passport), residential address, and payout details. Verification is reviewed and must be approved. We may apply limits, request further information, and delay or decline payouts to prevent fraud and to comply with applicable law. Payouts are typically processed within a few business days of approval.

Prices are shown and charged in USD. If your card is denominated in another currency, your bank applies its own exchange rate and may add a foreign-transaction fee. OXIDE does not control or receive those bank charges.

If you believe a charge is incorrect, contact us first at support@oxide.market — we can usually resolve it faster than a card dispute. Initiating a chargeback for a delivered order or spent wallet balance may result in your account being suspended pending review.

Questions about payments? Email support@oxide.market or write to DEK KEY OÜ, Ida-Viru maakond, Narva linn, Kivilinna tn 15-92, 20607