Cancellation Policy

This policy explains when a skin order on OXIDE can be cancelled and how any credits are returned. All refunds from an order cancellation go to your wallet — see our Refund Policy. Wallet amounts are held in USD.

Items in your cart are not purchased until you confirm checkout, so you can change or empty your cart at any time before that. When you confirm checkout, your wallet is charged and the purchase is placed on the market in the same step. We have no way to withdraw a purchase once it is placed, so an order cannot be cancelled after checkout, by you or by our support team.

Cancelling is not the same as withdrawing. If you are an EU or EEA consumer, you can still withdraw from a purchase within 14 days of checkout — checkout does not ask you to give up that right. How to withdraw is set out in section 7 of our Refund Policy.

Some trades are subject to a Steam trade hold (up to 7 days). While an order is held it is still in progress, not complete. If the trade ultimately fails, the item's price is returned to your wallet automatically, as described in section 4.

An order is refunded to your wallet automatically, with no request needed, if: the purchase cannot be placed at checkout (for example the item is no longer available at that price), in which case the amount is returned straight away; or the Steam trade is not completed in time and the market cancels the purchase, which our system checks for every 10 minutes.

Completed skin trades — where the item is already in your Steam inventory — cannot be cancelled. For mis-described or incorrect items, see the relevant section of our Refund Policy.

An order cannot be cancelled after checkout, but an EU or EEA consumer can withdraw from it within 14 days (section 2 and Refund Policy section 7). To withdraw, or for any other question about an order, email support@oxide.tech or use the contact form with your order number.

DEK KEY OÜ, Registry code 17506258, Kivilinna tn 15-92, Narva, Ida-Viru maakond, Estonia. Support: support@oxide.tech.